Your complete satisfaction is our top priority at AerozPharmacy.
If your order does not arrive or you return any item shipped by AerozPharmacy, we will either resend your package or issue a full refund—based on your preference—provided the following conditions are met:

• You must return the item within 30 business days of receiving it.

   

• We cannot accept items that have been opened or used, unless they were damaged or found defective during transit.

   

Important notes to keep in mind:

Please allow up to 30 business days for your package to be delivered from the date of order or for any refund/return to be processed. If after this time you still haven’t received your shipment or any update regarding a return or hold, please open a ticket via our Refund Section, and we’ll resolve the issue promptly.

If your shipment is incomplete or partial, we will process a full refund and re-bill your credit card only for the items that were successfully delivered.

Damaged, Defective, or Wrong Items:

We work hard to deliver the best service possible. If your order has any issues, please contact our Customer Care team via our website. When reporting a problem, include your order number, the product name(s) affected, and whether you prefer a refund or replacement. One of our specialists will get back to you promptly.

Please do not throw away any items unless our support team advises you to.

Return Shipping & Processing:

You will be asked to repack any damaged or incorrect product in its original packaging, following the instructions given by our Customer Support.

Once we receive the returned package, we will issue a refund or store credit within 30 business days and send a confirmation email. Note: the refund may take several days to reflect in your bank account depending on your card issuer or bank.

If you need more help or have questions about your transaction, please contact us or call our support line.